Best in class social customer service solution
Improve your customer engagement with a central inbox, smart filtering, routing & prioritization, and automated workflows.
With 200+ customizable widgets you can quickly create custom dashboards, shareable reports and insightful social analysis.
CX Social listens to billions of conversations, every day, across all major social networks, reviews, forums, blogs, and news sites so you’re always in the know.
Examine engagements and responses at the team and individual levels using critical KPIs to ensure you meet customer’s expectations.
We use the powerful CX Social data to streamline workflow processes and workforce management so that we are able to deliver the most personal, relevant and hassle-free customer service through all our social channels.Raymond Briët Social Media Performance Specialist, T-Mobile Netherlands