Best in class social customer service solution
Improve your customer engagement with a central inbox, smart filtering, routing & prioritization, and automated workflows.
With 200+ customizable widgets you can quickly create custom dashboards, shareable reports and insightful social analysis.
CX Social listens to billions of conversations, every day, across all major social networks, reviews, forums, blogs, and news sites so you’re always in the know.
Examine engagements and responses at the team and individual levels using critical KPIs to ensure you meet customer’s expectations.
See how leading brands, just like yours, have found success with CX Social powering their social customer care team.
We use the powerful CX Social data to streamline workflow processes and workforce management so that we are able to deliver the most personal, relevant and hassle-free customer service through all our social channels.
Social Media Performance Specialist, T-Mobile Netherlands
Looking for faster social response times and better social issue resolution?