CX Social customers care about their customers, and they’re using social media to show it. Leading brands from all industries around the world are using the CX Social platform to stay connected and responsive—and they have the results to prove it!
By restructuring their social care team, bringing experts closer to consumers, and empowering the team with Engagor, telecom provider T-Mobile Netherlands provides top-notch social care. They are able to adhere to an impressive Service Level Agreement (SLA) that calls for a response time of less than one hour for concerns raised via social media.
The European Parliament (EP) has over 100 social media accounts that span all major platforms. Engagor lets the EP's team of social media officers keep a close eye on performance and top conversations across every part of their social presence, while providing at-a-glance dashboards that reflect the specific interests of each member nation.
Thomas Cook, the global travel company, is a leader in social customer service. With Engagor, they have aligned their social response team with their website managers and customer service agents to provide a unified multi-channel experience and expand their engaged online community to over 250,000 fans.