Relevant Resources on

Social Customer Service

CX Social
Video

CX Social

Social Customer Service Etiquette
eBook

Social Customer Service Etiquette

The ROI of Social Customer Service
Webinar

The ROI of Social Customer Service

BNP Paribas Fortis Bank Improves SLAs and Streamlines Social Media Engagement
Case Study

BNP Paribas Fortis Bank Improves SLAs and Streamlines Social Media Engagement

Sky Betting and Gaming: Placing their Bets on Social Customer Service
Case Study

Sky Betting and Gaming: Placing their Bets on Social Customer Service

Constellation Research: The ROI for Social Customer Care
Analyst Report

Constellation Research: The ROI for Social Customer Care

Social Care Metrics – How to Measure and Optimize Performance
Webinar

Social Care Metrics – How to Measure and Optimize Performance

T-Mobile Netherlands: Cuts Costs While Improving the Customer Experience
Case Study

T-Mobile Netherlands: Cuts Costs While Improving the Customer Experience

Top 10 Social Customer Service Stats
Infographic

Top 10 Social Customer Service Stats

Reaching Generation Hashtag: Leveraging Social Media for Customer Success
Webinar

Reaching Generation Hashtag: Leveraging Social Media for Customer Success

Improve your Social Customer Experience with Visual Listening
Webinar

Improve your Social Customer Experience with Visual Listening

How to Deliver Amazing Social Customer Experiences
Ebook

How to Deliver Amazing Social Customer Experiences

hhgregg’s Social Customer Service Program Improves Call Response Times by 250%
Case Study

hhgregg’s Social Customer Service Program Improves Call Response Times by 250%

Social Customer Care: Before Jumping In, Make Sure You Can Swim
Webinar

Social Customer Care: Before Jumping In, Make Sure You Can Swim

Social Shifts: How Consumer Behavior is Changing Social Strategies
Webinar

Social Shifts: How Consumer Behavior is Changing Social Strategies

Aramex Transforms its Social Media Channels into a Social Customer Care Powerhouse
Case Study

Aramex Transforms its Social Media Channels into a Social Customer Care Powerhouse

Better Social Customer Service with Engagor
Video

Better Social Customer Service with Engagor

Building a Social Customer Care Team
Ebook

Building a Social Customer Care Team

The Evolution of Social Customer Care with Blake Morgan
Webinar

The Evolution of Social Customer Care with Blake Morgan

Don’t Be a “Nice Guy” On Social Media
Webinar

Don’t Be a “Nice Guy” On Social Media