Relevant Resources on

Social Customer Service

How to Expand Your Social Customer Service Program Without the Drama
Webinar

How to Expand Your Social Customer Service Program Without the Drama

8 Most Common Mistakes Brands Make When Expanding Social Customer Service
eBook

8 Most Common Mistakes Brands Make When Expanding Social Customer Service

5 Game Changing Steps for Engaging with Customers on Social
eBook

5 Game Changing Steps for Engaging with Customers on Social

Win the Race to Social Customer Service Maturity
eBook

Win the Race to Social Customer Service Maturity

Social Customer Service Tool Checklist
PDF

Social Customer Service Tool Checklist

CX Social
Video

CX Social

Social Customer Service Etiquette
eBook

Social Customer Service Etiquette

The ROI of Social Customer Service
Webinar

The ROI of Social Customer Service

BNP Paribas Fortis Bank Improves SLAs and Streamlines Social Media Engagement
Case Study

BNP Paribas Fortis Bank Improves SLAs and Streamlines Social Media Engagement

Sky Betting and Gaming: Placing their Bets on Social Customer Service
Case Study

Sky Betting and Gaming: Placing their Bets on Social Customer Service

Constellation Research: The ROI for Social Customer Care
Analyst Report

Constellation Research: The ROI for Social Customer Care

Social Care Metrics – How to Measure and Optimize Performance
Webinar

Social Care Metrics – How to Measure and Optimize Performance

T-Mobile Netherlands: Cuts Costs While Improving the Customer Experience
Case Study

T-Mobile Netherlands: Cuts Costs While Improving the Customer Experience

Top 10 Social Customer Service Stats
Infographic

Top 10 Social Customer Service Stats

Reaching Generation Hashtag: Leveraging Social Media for Customer Success
Webinar

Reaching Generation Hashtag: Leveraging Social Media for Customer Success

Improve your Social Customer Experience with Visual Listening
Webinar

Improve your Social Customer Experience with Visual Listening

How to Deliver Amazing Social Customer Experiences
Ebook

How to Deliver Amazing Social Customer Experiences

hhgregg’s Social Customer Service Program Improves Call Response Times by 250%
Case Study

hhgregg’s Social Customer Service Program Improves Call Response Times by 250%

Social Customer Care: Before Jumping In, Make Sure You Can Swim
Webinar

Social Customer Care: Before Jumping In, Make Sure You Can Swim

Social Shifts: How Consumer Behavior is Changing Social Strategies
Webinar

Social Shifts: How Consumer Behavior is Changing Social Strategies