CX Social | Social Customer Service Software

CX Social empowers your team for social customer service

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Connect with the right customers, resolve issues fast, deliver experiences that increase satisfaction

Best in class social customer service solution

Engagor Dashboard
  • Engage Smarter

    Improve your customer engagement with a central inbox, smart filtering, routing & prioritization, and automated workflows.

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  • Measure Everything

    With 200+ customizable widgets you can quickly create custom dashboards, shareable reports and insightful social analysis.

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  • Listen Everywhere

    CX Social listens to billions of conversations, every day, across all major social networks, reviews, forums, blogs, and news sites so you’re always in the know.

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  • Team Performance

    Examine engagements and responses at the team and individual levels using critical KPIs to ensure you meet customer’s expectations.

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Learn More About Social Customer Service

Power your social customer care program with research, tips, and insights from industry leaders. Read our blog, hear it first hand at events, and get resources in our learning center

Blog Post The Future of Chat Bots in Social Customer Service
Are BOTS Taking Over Social Customer Service?
Webinar Are BOTS Taking Over Social Customer Service?
5 Steps to Better Social Media Engagement
eBook 5 Steps to Better Social Media Engagement

Meet our customers

See how leading brands, just like yours, have found success with CX Social powering their social customer care team.

We use the powerful CX Social data to streamline workflow processes and workforce management so that we are able to deliver the most personal, relevant and hassle-free customer service through all our social channels.

Raymond Briët

Social Media Performance Specialist, T-Mobile Netherlands

See the Difference CX Social Makes

Looking for faster social response times and better social issue resolution?