We have officially switched the Engagor product name to CX Social. As you might have heard first about this at our annual conference, C3 Europe, September 21 in London or in our Clarabridge Fall release announcement, we made this change to reflect the converging worlds of Customer Experience Management and Social Customer Service.
As of now, our website, web application, and messaging will reflect this name change.
The CX Social platform is an important component of the Clarabridge CX product suite. We have decided to rename Engagor to CX Social to emphasize the combined strength of social customer service and customer experience management. Together, these solutions will help you listen to your customers, analyze and understand what they are saying, and act on these insights.
We want to reinforce how standalone social customer service or combined omnichannel customer experience management solutions (i.e. CX Analytics, CX Survey, and CX Social) work together to power winning customer experience programs from leading companies such as T-Mobile, Turkish Airlines, and BNP Paribas Fortis.
We’ve dotted the i’s and crossed the t’s so that our website, web application, and messaging has now switched to CX Social. Yet our mission remains unchanged, as we continue to help businesses deliver best-in-class social customer service with Clarabridge’s CX Social platform.
Want to learn more? Check out our updated CX Social website!