Engagor Wins Two Awards in Goldbach Report on Monitoring Tools - CX Social

Engagor Wins Two Awards in Goldbach Report on Monitoring Tools


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Every year digital marketing agency Goldbach Interactive conducts a thorough research of the leading social media monitoring platforms in Europe. We were very pleased to get a positive first review last year and are thrilled to announce that we came out as one of the best social media management tools this year!

Engagor offers first-class workflows for community managers and social media customer service teams, as well as the largest range of social media profiles to monitor, analyze and manage.

By means of a questionnaire Goldbach researchers identified 15 top tools which they tested in a trial account for 1 month. They evaluated the 15 tools based on eight criteria:

  • Search Capabilities
  • Source Types
  • Earned Media Analytics
  • Engagement & Owned Media
  • CRM Functionalities
  • Reporting & Alerting
  • Performance & Data Volume
  • Usability

Each of the tools got a score in each of these categories, which lead to one best performer in each category. Engagor scored very well in all categories and was the only tool to win 2 awards: best Usability and best Engagement & Owned Media!

Easily built dashboards, a successful revision of the user interface and the integrated live chat support are just a few examples of the outstanding usability of the tool.

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A big thanks to the Goldbach Interactive team for taking the time for this research. It’s extremely rewarding to get positive feedback from such a renowned digital agency.

If you’d like to put Engagor to the test as well, get in touch so we can set you up with a free trial account and demo!

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