Every year digital marketing agency Goldbach Interactive conducts a thorough research of the leading social media monitoring platforms in Europe. We were very pleased to get a positive first review last year and are thrilled to announce that we came out as one of the best social media management tools this year!
Engagor offers first-class workflows for community managers and social media customer service teams, as well as the largest range of social media profiles to monitor, analyze and manage.
By means of a questionnaire Goldbach researchers identified 15 top tools which they tested in a trial account for 1 month. They evaluated the 15 tools based on eight criteria:
- Search Capabilities
- Source Types
- Earned Media Analytics
- Engagement & Owned Media
- CRM Functionalities
- Reporting & Alerting
- Performance & Data Volume
Each of the tools got a score in each of these categories, which lead to one best performer in each category. Engagor scored very well in all categories and was the only tool to win 2 awards: best Usability and best Engagement & Owned Media!
Easily built dashboards, a successful revision of the user interface and the integrated live chat support are just a few examples of the outstanding usability of the tool.
A big thanks to the Goldbach Interactive team for taking the time for this research. It’s extremely rewarding to get positive feedback from such a renowned digital agency.
If you’d like to put Engagor to the test as well, get in touch so we can set you up with a free trial account and demo!