Learn how to identify and measure the true value of your social customer care program.
We all know the definition of Return on Investment; ROI=(Gains-Costs)/Costs. But how are you using this information to improve social customer care? In this cheatsheet, we outline four steps to improve measurement of success in social customer service departments and learn the true impact social media metrics have on your business.
• Leveraging technology to increase savings
• Improving customer loyalty
• Reducing contact center costs
• Improving product and service quality
Clarabridge’s SaaS customer service solution, CX Social, helps hundreds of the world's leading brands engage and service customers via social media. CX Social offers the most comprehensive solution for social listening, analytics, routing and team management, which is why leading brands trust Clarabridge to power their social customer service teams. The result: faster and more affordable social customer care.