Sooner or later, your business will have to deal with an urgent situation—and your social team is likely to be on the front line. Whether you like it or not, you need to be armed for it.
In Case of Emergency: 6 Rules for Social Media Crisis Management details essential best practices for planning and implementing your social crisis management procedures. You’ll discover how to act confidently and mitigate the risks of a crisis from seriously damaging your reputation.
• Use social as the primary channel for external crisis communication
• Actively get all stakeholders on board with your crisis plan
• Take crucial next steps based on proven concepts for crisis management (with a useful checklist attached!)
Clarabridge’s SaaS customer service solution, CX Social, helps hundreds of the world's leading brands engage and service customers via social media. CX Social offers the most comprehensive solution for social listening, analytics, routing and team management, which is why leading brands trust Clarabridge to power their customer service teams. The result: faster and more affordable customer care.