Customer support via messaging is a win-win for consumers and brands. Learn how to put the right strategy in place to get started there quickly.
Messaging is an integral part of your customer's lives, and it’s becoming a key method of communication for interacting with businesses. But launching a new digital customer care channel can be daunting. This guide will help you understand important considerations to get your team ready and to make sure you set up a successful program.
• Setting up a phased approach to get started
• Developing a promotional plan so your customers know how to reach you
• Adjusting your staffing coverage and technology infrastructure
Clarabridge’s SaaS customer service solution, CX Social, helps hundreds of the world's leading brands engage and service customers via social media. CX Social offers the most comprehensive solution for social listening, analytics, routing and team management, which is why leading brands trust Clarabridge to power their social customer service teams. The result: faster and more affordable social customer care.