Learn how to use social customer service to win the customer experience game.
If you want to use social media to improve the customer experience, you need a game plan. You must figure out what social platforms customers use, draw up plans for providing good service, and collect and use the information that social makes available.
Martin Hill-Wilson is a Customer Service, Customer Experience, and Beyond Silos strategist. In his new eBook, he explains how to use social customer service to win the customer experience game.
Read about how:
• Large companies stumble at both CX and customer service
• Social listening is one of the easiest ways to improve CX and customer care
• Tools like CX Social make sure you capture every social conversation
Clarabridge’s SaaS customer service solution, CX Social, helps hundreds of the world's leading brands engage and service customers via social media. CX Social offers the most comprehensive solution for social listening, analytics, routing and team management, which is why leading brands trust Clarabridge to power their social customer service teams. The result: faster and more affordable social customer care.