Mistakes to Avoid in Social Customer Service - CX Social
eBook

8 Mistakes to Avoid in Social Customer Service

In our latest joint eBook, social customer expert Jay Baer outlines Mistakes to Avoid in Social Customer Service

We all make mistakes. You use salt instead of sugar in your cookies or leave your coffee on top of the car as you drive off to work. But mistakes on social media? Those could have much wider implications.

 

Avoid making a mistake that winds up in the next BuzzFeed article by knowing what to expect and how to prevent it. In our latest joint eBook, social customer expert Jay Baer outlines eight mistakes to avoid in social customer service.

 

In this eBook, Jay Baer outlines:

 

• The risks of not creating a consistent customer service message across all channels

 

• Why you need a connected and empowered social customer service team

 

• Ways to prove and repeat the success of your social customer service program

 

About CX Social

Clarabridge’s SaaS customer service solution, CX Social, helps hundreds of the world's leading brands engage and service customers via social media. CX Social offers the most comprehensive solution for social listening, analytics, routing and team management, which is why leading brands trust Clarabridge to power their customer service teams. The result: faster and more affordable customer care.

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