This Forrester report is the ultimate guide to navigating a social media crisis – no matter how big or small.
Brands are anxious about their social presence, and for good reason. Consumer outrage is more visible than ever, and the way you respond is being watched. So, make sure it’s done right.
The general landscape of social media mishaps, and how to handle them.
Social Crisis Management recommendations from Forrester Analyst, Jessica Liu.
The one thing about a social media crisis that your brand should always keep in mind.
CX Social enables companies to listen, analyze, and gain insight into social media conversations, allowing them to develop relationships by identifying and engaging with customers in real-time. Leading brands trust CX Social to power their social engagement programs and drive a customer-focused strategy. The result: better customer experiences.