Social Customer Care: Three Steps to Best-in-Class Results - CX Social
Analyst Report

Social Customer Care: 3 Steps to Best-in-Class Results

Did you know that companies providing social customer service see a 25% increase in year-over-year customer lifetime value?

Social customer service is no longer a nice-to-have – it’s a must-have for companies wishing to deliver the best experience to their customers.

The report covers:

 

• The importance of understanding your customers to deliver a consistent experience across channels

 

• How to empower your employees to serve up a great experience every time

 

• Why playbooks and processes are important to a successful social customer service team

 

About CX Social

Clarabridge’s SaaS customer service solution, CX Social, helps hundreds of the world's leading brands engage and service customers via social media. CX Social offers the most comprehensive solution for social listening, analytics, routing and team management, which is why leading brands trust Clarabridge to power their social customer service teams. The result: faster and more affordable social customer care.

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