The Social Customer Service Etiquette eBook gives you some practical Dos and Don'ts for proper conduct.
The key word in “social media” is social. Real people are interacting on Twitter, Facebook, Instagram and other social media channels. If you want to provide great customer service via social, you need to behave like a real person, too.
• Short social response times to meet customer expectations
• Keeping the conversation on the customer’s channel of choice
• Using great tools to keep social conversations relevant and authentic
Clarabridge’s SaaS customer service solution, CX Social, helps hundreds of the world's leading brands engage and service customers via social media. CX Social offers the most comprehensive solution for social listening, analytics, routing and team management, which is why leading brands trust Clarabridge to power their social customer service teams. The result: faster and more affordable social customer care.